🌻 Handcrafted in Murray Bridge, SA • Ships Australia-wide • Layby on $30+ •  🌻 Handcrafted in Murray Bridge, SA • Ships Australia-wide • Layby on $30+ •  🌻 Handcrafted in Murray Bridge, SA • Ships Australia-wide • Layby on $30+ •  🌻 Handcrafted in Murray Bridge, SA • Ships Australia-wide • Layby on $30+ • 

Privacy Policy

How we collect, use, and protect your personal information.

Last updated: October 2026

1. Who We Are

TriaBloom Co. is a family-run Australian business that sells handcrafted pens, keychains, and gifts through our website at triabloom.org. We are committed to protecting your privacy and handling your personal information responsibly.

2. Information We Collect

We may collect the following personal information when you use our website:

Account Registration

  • Username, first name, last name
  • Email address
  • Phone number (optional)
  • Delivery address (optional)

When You Make a Purchase or Start a Layby

  • Order details and payment history
  • Layby references and payment records

When You Contact Us

  • Name, email address, and message content submitted through our contact form

Automatically Collected

  • Basic analytics data (pages visited, visit timestamps) to help us understand how people use our site
  • Browser type and device information (for website compatibility)

3. How We Use Your Information

We use your personal information to:

  • Process your orders and layby payments
  • Manage your customer account
  • Communicate with you about your orders, laybys, or enquiries
  • Improve our website and customer experience
  • Comply with legal obligations

We will never sell, rent, or share your personal information with third parties for marketing purposes.

4. Third-Party Services

We use the following third-party services to operate our business:

  • Stripe: Card payments, including layby deposits and later automatic layby charges. Stripe collects and stores the card on their servers. We never receive the full card number. Their privacy policy applies to that payment data.
  • Google reCAPTCHA: To protect our contact form from spam. Subject to Google's privacy policy.

5. Data Storage & Security

  • Your account password is stored using industry-standard encryption (bcrypt hashing) — we cannot see your password.
  • Our website uses HTTPS encryption to protect data in transit.
  • We store your data on secure servers and take reasonable measures to protect it from unauthorised access.
  • No method of electronic storage is 100% secure, but we do our best to protect your information.

6. Cookies

We use a few cookies that the shop needs in order to work:

  • A session cookie so you stay signed in and your cart is remembered during the visit
  • A first-party visit cookie so we can tell a real browser from automated traffic

We do not run advertising cookies, and we do not sell your information.

7. Your Rights

Under the Australian Privacy Act 1988, you have the right to:

  • Access the personal information we hold about you
  • Correct any inaccurate or out-of-date information
  • Request deletion of your account and associated data
  • Complain to the Office of the Australian Information Commissioner (OAIC) if you believe your privacy has been breached

To exercise any of these rights, please contact us using the details below.

8. Children's Privacy

Our website is not directed at children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

9. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date. Continued use of our website after changes constitutes acceptance of the revised policy.

10. Contact Us

If you have questions or concerns about your privacy, please contact us: