Privacy Policy

How we collect, use, and protect your personal information.

Last updated: April 2026

1. Who We Are

TriaBloom Co. is a family-run Australian business that sells handcrafted pens, keychains, and gifts through our website at triabloom.org. We are committed to protecting your privacy and handling your personal information responsibly.

2. Information We Collect

We may collect the following personal information when you use our website:

Account Registration

Username, first name, last name
Email address
Phone number (optional)
Delivery address (optional)

When You Make a Purchase or Start a Layby

Order details and payment history
Layby references and payment records

When You Contact Us

Name, email address, and message content submitted through our contact form

Automatically Collected

Basic analytics data (pages visited, visit timestamps) to help us understand how people use our site
Browser type and device information (for website compatibility)

3. How We Use Your Information

We use your personal information to:

Process your orders and layby payments
Manage your customer account
Communicate with you about your orders, laybys, or enquiries
Improve our website and customer experience
Comply with legal obligations

We will never sell, rent, or share your personal information with third parties for marketing purposes.

4. Third-Party Services

We use the following third-party services to operate our business:

PayPal: For processing payments. When you pay via PayPal, your payment information is handled directly by PayPal under their own privacy policy. We do not see or store your card details.
Stripe (coming soon): For card payments. Stripe processes card details directly on their secure servers. Card numbers never touch our server.
Google reCAPTCHA: To protect our contact form from spam. Subject to Google's privacy policy.

5. Data Storage & Security

Your account password is stored using industry-standard encryption (bcrypt hashing) — we cannot see your password.
Our website uses HTTPS encryption to protect data in transit.
We store your data on secure servers and take reasonable measures to protect it from unauthorised access.
No method of electronic storage is 100% secure, but we do our best to protect your information.

6. Cookies

Our website uses essential cookies to:

Keep you logged in to your account (session cookie)
Remember your shopping preferences during your visit

We do not use tracking cookies or third-party advertising cookies.

7. Your Rights

Under the Australian Privacy Act 1988, you have the right to:

Access the personal information we hold about you
Correct any inaccurate or out-of-date information
Request deletion of your account and associated data
Complain to the Office of the Australian Information Commissioner (OAIC) if you believe your privacy has been breached

To exercise any of these rights, please contact us using the details below.

8. Children's Privacy

Our website is not directed at children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

9. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date. Continued use of our website after changes constitutes acceptance of the revised policy.

10. Contact Us

If you have questions or concerns about your privacy, please contact us: